About Us
East Riding Sacks Limited is the largest paper sack manufacturer in the United Kingdom and one of Europe’s leading producers. The company supplies high quality paper sack solutions to a wide range of sectors, including flour milling, agriculture, cement and construction products, minerals and the food industry.
We are located near Pocklington in East Yorkshire (YO41 1HS). We are situated approximately 5 miles from Pocklington, 12 miles from Market Weighton, 13 miles from York, 20 miles from Driffield and 23 miles from Beverley.
About the Role
We’re looking for a Customer Liaison / Estimator to deliver a business-critical service that consistently exceeds customer expectations. You’ll be responsible for providing accurate, timely estimates and stockholding information, working closely with the sales team and our customers to ensure a smooth, responsive service.
Key Responsibilities
-Accurately process all sales order information received and input it into the Sales Order System.
-Provide accurate and timely information to customers and internal teams on orders, pricing, specifications, stock levels and delivery schedules to support effective operational decision making.
-Process daily delivery notes and keep all associated records accurate and up to date.
-Maintain continuous, up‑to‑date stock information using delivery notes and production copies.
-Produce aged stock reports for Account Managers.
-Develop and maintain strong working relationships with internal departments to support an efficient and seamless customer experience.
-Record and update new customer leads and enquiries on the CRM system.
-Work closely with Account Managers to ensure consistent support and account coverage.
-Take part in account reviews and customer meetings as required.
-Supply accurate stock holding information to customers and arrange call‑off schedules in conjunction with account managers.
-Communicate delivery and collection arrangements to customer sites in a timely manner.
-Serve as the main contact for stock enquiries and transport issues.
-Confirm pricing, order quantities, lead times and delivery dates based on customer needs and historical usage patterns.
-Produce customer price lists and specification documents as required.
-Record and raise artwork and stereo charges in conjunction with account managers.
-Create and maintain order trackers for relevant accounts to ensure visibility of order status.
-Issue lead times for order placement and communicate them effectively to customers and Account Managers.
Qualifications and Experience Required
-Experience in a customer service, sales support, estimating or order‑processing role.
-Strong communication, organisational and relationship‑building skills.
-Good numerical ability and attention to detail.
-Confident IT skills, including Microsoft Office and business systems (e.g., CRM, order processing).
-Ability to work effectively with other departments.
-Experience within a manufacturing or packaging environment.
-Experience producing estimates, pricing documents or stock reports.
-Understanding of artwork/stereo processes or print‑related documentation.
Benefits:
-Pension scheme
-Holiday entitlement increases with length of service
-Free cash back health scheme (via BHSF)
-On-site subsidised canteen
-Employee discount scheme
-Cycle to Work Scheme
-Free transport to/from the site is available
-Free car parking
Hours of Work: 8:30:am to 5:00pm Monday – Friday.
The pay range is subject to experience and open to negotiation.
Application question(s):
-Do you have a minimum of 2 years experience working within a manufacturing or packaging environment?
-Do you have experience producing estimates, pricing documents or stock reports?
Experience:
Customer service: 4 years (required)
Work Location: In person
To apply for this role, please send your CV and covering letter to: hr@eastridingsacks.co.uk
